Starship Modeler produces and imports the best quality science fiction and imaginative scale models from around the world. Have a look!

Shipping, Payment and Return Policies

Shipping: We ship all items via US Mail or UPS Ground, unless you tell us differently. Overseas customers will have a choice between air and surface mail (surface taking considerably longer, but usually less expensive). As an example, US Priority Mail of one coffee mug is generally $5.00 to continental US destinations.

Payment Options: We accept personal checks drawn on US banks, domestic (US) and international money orders, PayPal , and credit cards. PayPal is fast, secure, easy to use - and free to people making payments. No merchandise will be sent without a confirmation of payment from PayPal, credit card information or a check/money order in hand.

• PayPal: Complete the order and select to pay by PayPal. You will be directed to the PayPal site where you will submit a payment to Starship Modeler through the email address of onezero@aol.com . When the payment is completed, you will receive a confirmation message and be returned to the Starship Modeler Store.
• Credit Cards: Complete the online order. Print the order confirmation page and fill in the credit card information. Fax the page to us at 847-918-1460, or call us at 847-247-9918 with the credit card information. If desired, we can then keep your credit card info on file so we'll have it for future orders.
• Checks/Money Orders: Complete the order and print the order confirmation page. We'll set aside the items with your name on them for ten business days - long enough for your check to arrive (20 days for overseas orders). Send all checks/money orders to: Starship Modeler, 1580 S. Milwaukee Ave. Suite 430, Libertyville, IL 60048.

Back Orders/Out of Stock: To reserve an item that is out of stock, click on the Pre-Order link to add it to your Pre-Order list. When the item is in stock, it will be put aside for you. You will receive an eMail telling you to go back to the store and place your final order for the item. Normal order processing will proceed from there.

Customer Service: Please direct Customer Service inquiries to:

• eMail: service@starshipmodeler.com
• Phone: (847) 247-9918 (9am-5pm CST/CDST Mon-Fri)
• Fax: (847) 918-1460 (24 hr/7days)

Unconditional Money Back Guarantee: If, upon receipt of any merchandise sold by Starship Modeler, you are dissatisfied with the condition or quality of any item, simply return it for a full refund (including return shipping costs). No questions asked.